Refund & Cancellation Policy

Reels don’t expire, and there’s nothing to cancel

Reels are bought once, in packs, and stay in your account until you use them. There is no subscription and no automatic renewal, so there is nothing to cancel.

Purchases are final

Reel packs are digital credits that can be used as soon as they’re added, so payments for reel packs are not refunded, including for unused reels. Before you buy, you can try Editrolls with the 2 free reels every new account gets.

When you do get something back

• An edit fails before making a video: its reels are returned to your balance automatically, up to 3 times in 30 days. If it keeps happening, write to us and we’ll look into it and return the reels by hand.
• You paid twice for the same order: the second payment is refunded in full automatically, and your reels are added once.
• Money left your account but no reels arrived: reels are usually added within minutes once Razorpay confirms the payment. If they aren’t added within 24 hours, write to us with your Razorpay payment id; we add the reels or refund the payment in full.
• Charged the wrong amount, or a technical error on our side: we refund the difference or the payment in full.

Money refunds are issued through Razorpay to the original payment method and usually reach you within 5 to 7 working days, depending on your bank. If a pack is refunded, the matching reels are removed from your balance.

How to ask

Write to sigmadev234@gmail.com from the email on your account, with your Razorpay payment id (from Razorpay’s receipt) or the order shown on your Reels page. We reply within 2 working days.

Contact

Suraj Kumar Jha, sigmadev234@gmail.com, +91 88265 45277. See Contact.